The terms and conditions can be downloaded as a PDF.

Privacy Statement

The following applies to this webpage. By using the webpage, you agree to this disclaimer.

Privacy Policy

On May 25, 2018, the new European GDPR legislation came into effect. GDPR stands for General Data Protection Regulation, also known in the Netherlands as the AVG (Algemene Verordening Gegevensbescherming).

This European law was introduced to better protect the privacy of EU citizens. Privacy legislation itself is not new — the Netherlands already had the Personal Data Protection Act (WBP) — but the GDPR ensures that the same law applies across all EU member states and is stricter in several areas.

At Thermen Maastricht, we value quality and operate within legal frameworks. Especially regarding the sensitive matter of our guests’ privacy, we maintain a transparent and compliant policy. In preparation for this law, Thermen Maastricht reviewed how personal data is handled and updated its privacy statement accordingly.

What Data Is Collected?

Thermen Maastricht, located at Stedendwinger 35 in Maastricht, requests a limited amount of personal information (name, address, phone number, etc.) when you make a reservation, book a treatment or sauna visit, or purchase products.

When using our services or website(s), you may enter or otherwise provide certain information. Thermen Maastricht does not process all data entered or provided; this depends on the type of service and the features you use on our website(s). For example, we only process your email address when you subscribe to our newsletter, or your name, phone number, and email address when making a booking. Address data may also be used for region-specific marketing purposes.

Depending on the services provided, Thermen Maastricht may process the following personal data:
(a) name
(b) address details
(c) phone number
(d) email address
(e) gender
(f) date of birth
(g) bank details (in case of invoicing)
(h) technical data such as IP address, MAC address, cookie identifiers, and browsing behavior on our website(s)
(i) certain medical data when booking a training or course (always on a voluntary basis)

Your data is stored in our administration and retained for seven years (as required by tax authorities). For newsletters, your data is kept as long as you wish to remain subscribed.

Purpose of Data Processing

We process this data for one or more of the following purposes (depending on the services or features used):
(a) to enable you to use the services provided via Thermen Maastricht’s website(s) (without this data, these services cannot be provided);
(b) to register you for an event or newsletter;
(c) marketing purposes, including sending information, invitations, or announcements;
(d) evaluation of events and services;
(e) conducting recruitment procedures;
(f) to enable the use of all website functionalities;
(g) to improve our website(s).

Security and Data Storage

Thermen Maastricht takes appropriate security measures to prevent misuse and unauthorized access to your personal data. Access is restricted to authorized personnel, protected by firewalls, secure servers, and data processing agreements with third parties.

We do not store your data longer than necessary, unless required by law.

Right of Access

You have the right to object to the processing of your personal data. This includes the right to request access, correction, or deletion of your data, or to request data transfer. Upon receipt of your request, you will receive an overview of your personal data within four weeks.

Disclaimer of Liability

All information on this website is intended for personal use only. No rights can be derived from it. Changes and typographical errors are reserved. We make every effort to ensure the information on this website is complete and accurate.

Thermen Maastricht accepts no responsibility for any damage arising in any way from the use, incompleteness, or inaccuracy of the information provided.

Availability

The information and recommendations on this website may be changed without prior notice. We strive to keep the website as accessible as possible but accept no liability for any consequences of (temporary) unavailability.

Copyright and Intellectual Property

The data controller, as defined under applicable law, is Thermen Maastricht B.V.

To make our website easier and more personal for you, we use cookies (and similar technologies). These cookies ensure that the website functions properly, allow us to collect anonymous user statistics, and help us make our content and offers more relevant to you.

Of course, we handle any data we collect from you with care. You can decide for yourself what we may or may not track. You can choose to accept or decline cookies and can withdraw your consent at any time. Please note that if you choose not to accept all cookies, some parts of the website may no longer function fully. As a result, the website may not work optimally.

Read more here.

For cancellations, please refer to our terms and conditions.